Hey Russell,
Thank you for your honest review and for taking the time to share your experience. We truly appreciate your feedback, as it helps us improve.
In many cases, adjusting your inhaling technique or performing minor troubleshooting steps can significantly improve your overall experience with the product. We're happy to guide you through these steps to ensure your CAPNOS experience meets your expectations.
Regarding the flavor vial, in our production process, we typically fill them to 85% capacity to account for any potential evaporation during storage. We understand your concern, though, and if you'd like a more potent flavor, adding more drops may help enhance the taste.
Thank you again for choosing CAPNOS, and we look forward to resolving this issue together.
Best regards,
The CAPNOS® Team