Hey Ellen,
Thank you for your honest feedback. We understand that not everyone finds our products suitable for their needs.
It's important to note that our devices are designed for managing oral fixations and cravings. They are not intended as smoking cessation or vaping cessation devices. Instead, they function as behavioral aids to support healthier habits.
We would like to understand more about your specific experience with the product. Could you please provide us with details such as whether the device was functioning as intended? Did you hear the expected pop sound when inhaling? Adjusting your inhaling technique or performing minor troubleshooting steps can often enhance the overall experience.
We are here to assist you and ensure that you get the best out of our products. Your feedback is valuable to us, and we look forward to hearing from you soon.
Best regards,
The CAPNOS® Team