Refund policy

CAPNOS Return Policy and 30-Day Money Back Guarantee

Our Commitment

At CAPNOS, we want you to feel confident when trying our products.

CAPNOS devices are designed to support behavioral and sensory cravings through air resistance, providing a hand-to-mouth ritual, and a satisfying draw using only air. CAPNOS does not contain nicotine, produce vapor, use batteries, or create smoke.

Because CAPNOS is not a vape, the Zeroing experience may not fully replicate the feeling of vaping with nicotine. To experience a similar sensation, learning the proper draw technique can help find the setup that works best for you.

To support customers while keeping our policy fair, CAPNOS offers a limited 30-Day Money Back Guarantee on eligible first-time device purchases, along with return options for unopened products and warranty support for qualifying product issues.

Returning Unopened Items

CAPNOS accepts returns on products that are unopened, unused, fully sealed, and in their original packaging.

This may include unopened devices, starter packs, accessories, flavor packs, flavor vials, Cap Packs, and other unopened products purchased directly from CAPNOS.

To qualify for a standard return, all original packaging, seals, and safety stickers must remain intact. Products that have been opened, used, or removed from their original sealed packaging are not eligible for a standard return.

If your starter pack or order includes flavor packs, flavor vials, Cap Packs, or other consumable components, those items may be included in the return as long as they are unopened, unused, and sealed.

Because CAPNOS products are oral-use wellness products, opened consumables cannot be returned or refunded for health, hygiene, and safety reasons.

Return requests for unopened items must be submitted within 30 days of delivery.

Approved returns must be shipped back within 10 days of receiving return instructions.

Original shipping fees are non-refundable unless the return is due to a verified CAPNOS fulfillment error or otherwise required by law.

For approved unopened returns within the United States, CAPNOS may provide a return shipping label.

For international orders, return shipping costs, customs fees, duties, taxes, brokerage fees, and related carrier charges are the customer’s responsibility unless the return is due to a verified CAPNOS fulfillment error.

To start an unopened return, please contact hello@mycapnos.com with your order number, reason for return, and clear photos showing that the item is still sealed.

30-Day Money Back Guarantee

The CAPNOS 30-Day Money Back Guarantee is designed for first-time customers trying one eligible CAPNOS device.

This guarantee is not an unlimited product trial, bundle trial, or multi-device comparison program.

The 30-Day Money Back Guarantee applies only to one eligible device per customer and/or household.

Eligible Products

The 30-Day Money Back Guarantee applies to one of the following eligible first-time device purchases:

CAPNOS Legura Starter Pack
CAPNOS BRE-Z Starter Pack
CAPNOS Zero
CAPNOS E-Z

What the Guarantee Covers

The 30-Day Money Back Guarantee covers the reusable CAPNOS device only.

If you try an eligible CAPNOS device and find that it is not the right fit, you may contact us within 30 days of delivery to request a return under this guarantee.

Approved refunds are issued after the returned product is received and inspected.

What the Guarantee Does Not Cover

The 30-Day Money Back Guarantee does not cover:

Flavor packs
Flavor vials
Cap Packs
Opened consumables
Accessories
Dust caps
Shipping fees
Customs fees
Duties
Taxes
Store credit
Promotional items
Products purchased from unauthorized sellers

Opened consumables are not refundable for health, hygiene, and safety reasons.

How to Start a 30-Day Money Back Guarantee Claim

To request a return under the 30-Day Money Back Guarantee, please email hello@mycapnos.com within 30 days of the date your package is marked as delivered by the shipping carrier.

Please include:

Your order number
The product you tried
A short description of your experience
Whether the product has been opened or used

Before approving a return, our support team may provide setup tips or troubleshooting steps. Since CAPNOS uses air resistance and feels different from vaping, small adjustments to draw technique, airflow, flavor setup, cap placement, or device setup can make a meaningful difference.

If your return is approved, we will send return instructions.

Customers are responsible for return shipping costs for 30-Day Money Back Guarantee returns unless otherwise stated by CAPNOS.

We recommend using a trackable shipping method. CAPNOS is not responsible for return shipments that are lost, delayed, damaged, or sent to the wrong address.

Refunds are processed after the returned product is received and inspected.

Original shipping fees are non-refundable.

Bundle, Kit, and Promotional Set Returns

Products purchased as part of a bundle, BOGO, gift packs, promotional offers, or discounted sets are treated as one discounted purchase.

Bundles are not intended to be used as multi-device trial kits.

If a bundle includes multiple CAPNOS devices, the 30-Day Money Back Guarantee still applies to only one eligible device per customer and/or household.

Customers may not try multiple bundled devices and return only the device they prefer less.

In most cases, bundles must be returned as a complete set to qualify for a refund.

If any item in a bundle has been opened or used, CAPNOS may not accept a return of individual items from that bundle.

Partial bundle returns are reviewed case by case and are not guaranteed.

If CAPNOS approves a partial bundle return, the refund may be prorated based on the discounted bundle price, the items kept, the items returned, the condition of the returned products, and any opened consumables or accessories.

Refunds for bundle purchases are based on the actual discounted amount paid, not the full retail price of individual items.

Opened consumables included in bundles are not refundable. This includes flavor packs, flavor vials, Cap Packs, and other oral-use consumable components.

Promotional and Final Sale Items

Certain promotional, clearance, final sale, limited-time, or heavily discounted items may be non-returnable.

If a promotional item is not eligible for return or refund, CAPNOS will disclose applicable restrictions when possible in the promotion details, product page, support article, or checkout experience.

Promotional gifts, free items, bonus items, and gift-with-purchase items may need to be returned unused and unopened with the original order to qualify for a refund.

If a promotional gift or bonus item is not returned, its value may be deducted from any approved refund.

Replacement Orders and Reshipments

Replacement devices, replacement parts, reshipments, and goodwill replacements are provided to resolve an issue with an original order.

Receiving a replacement, replacement part, reshipment, or goodwill replacement does not restart, renew, extend, or create a new 30-Day Money Back Guarantee.

Replacement products are not eligible for a separate 30-Day Money Back Guarantee.

If a replacement is issued for a warranty claim, shipping issue, fulfillment issue, or goodwill resolution, that replacement is considered the resolution of the original claim unless CAPNOS determines that additional action is appropriate.

Additional replacements are reviewed on a case-by-case basis and are not guaranteed.

1-Year Limited Warranty

CAPNOS devices include a 1-Year Limited Warranty covering qualifying defects in materials and workmanship.

The warranty begins on the original date of purchase.

This warranty applies only to the original purchaser and only to products purchased directly from mycapnos.com or an authorized CAPNOS retailer. Proof of purchase is required.

What the Warranty May Cover

The warranty may cover:

Manufacturing defects
Products that arrive damaged
Device failure caused by normal intended use
Functional issues confirmed by CAPNOS

What the Warranty Does Not Cover

The warranty does not cover:

Normal wear and tear
Accidental damage
Drops or impact damage
Water damage
Misuse
Improper cleaning or storage
Unauthorized modifications
Unauthorized repairs
Lost or stolen products
Cosmetic wear
Flavor preference
Draw preference
Sound preference
Customer expectation issues
Consumables
Accessories
Products purchased from unauthorized sellers

CAPNOS may request photos, videos, troubleshooting, return of the product, or additional information before approving a warranty claim.

If CAPNOS confirms that a product is defective, we may provide a replacement part, replacement device, store credit, refund, or another appropriate resolution depending on the situation.

In most cases, CAPNOS will attempt to resolve a confirmed defect through a replacement part or replacement device before issuing a refund.

Warranty replacements do not restart the 30-Day Money Back Guarantee.

Damaged or Defective Items on Arrival

If your product arrives damaged, defective, or with an issue from transit, please contact hello@mycapnos.com within 14 days of delivery.

Please include:

Your order number

A detailed description of the issue
Clear, well-lit photos of the product
Photos of the packaging, if applicable
A short video showing the issue, if possible

Customers should keep the product, accessories, and packaging until the claim is resolved. CAPNOS may request these items for troubleshooting, review, or return.

Claims reported after 14 days may still be reviewed, but eligibility for replacement or refund may be limited.

Shipping Issues, Lost Packages, and Delivery Problems

Customers are responsible for providing a complete and accurate shipping address at checkout.

CAPNOS is not responsible for delays or losses caused by incorrect addresses, incomplete addresses, refused deliveries, unclaimed packages, customs issues, local carrier delays, or events outside our control.

If a shipment is confirmed lost in transit, CAPNOS may offer a reshipment, refund, store credit, or another resolution depending on the situation.

If tracking shows that a package was delivered, CAPNOS will review the claim case by case. A replacement or refund is not guaranteed and may require address confirmation, carrier review, or additional delivery information.

If a replacement or reshipment is also reported missing, CAPNOS may require additional delivery confirmation, an alternate shipping address, signature confirmation, or may choose a different resolution.

International Orders, Customs, and Duties

International customers are responsible for complying with local import rules and paying any customs fees, duties, taxes, brokerage fees, or local carrier charges.

CAPNOS does not control customs agencies, import inspections, local delivery partners, or duties charged by local authorities.

Customs delays, unpaid duties, refused deliveries, abandoned packages, or failure to collect a package from the local carrier do not automatically qualify for a refund.

If an international package is returned to CAPNOS, any approved refund may be reduced by original shipping costs, return shipping costs, customs charges, carrier fees, and other non-refundable costs incurred by CAPNOS.

CAPNOS may provide order invoices or product information upon request to assist with customs clearance.

Purchases From Retail Stores, Amazon, or Third-Party Sellers

If you purchased a CAPNOS product from a retail store, Walmart, marketplace, or another third-party seller, please request your return or refund through the original place of purchase.

CAPNOS may not be able to process returns or refunds for products purchased outside mycapnos.com.

Warranty support may require proof of purchase from an authorized CAPNOS retailer.

Products purchased from unauthorized sellers may not be eligible for return, refund, warranty coverage, or replacement.

Refunds

Approved refunds are issued to the original payment method whenever possible.

If the original payment method is no longer available, CAPNOS may issue store credit instead.

Refunds are based on the amount actually paid after discounts, promotions, gift cards, store credits, or bundle pricing.

CAPNOS does not refund more than the amount paid for the approved returned item.

Original shipping fees are non-refundable unless otherwise required by law or approved by CAPNOS.

Store credit, gift cards, promotional credits, and discount values are not redeemable for cash.

Refunds may take several business days to appear depending on the customer’s bank, card provider, or payment processor.

Keeping This Policy Fair

To keep this policy fair for all customers, CAPNOS reserves the right to review and limit return, refund, warranty, replacement, reshipment, or guarantee requests that fall outside the intended use of this policy.

This may include repeated claims, multiple claims from the same customer or household, incomplete returns, missing order information, inconsistent claim details, products returned in poor condition, or requests outside the eligible policy window.

CAPNOS reviews each case carefully and reserves the right to determine the appropriate resolution.

Health and Safety Note

If using CAPNOS causes discomfort, irritation, or any negative reaction, stop use immediately and consult a healthcare professional.

CAPNOS is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

How to Start a Return, Warranty, or Guarantee Claim

Step 1: Contact our support team
Email us at hello@mycapnos.com to start your request.

Step 2: Include your order details
Please include your order number so we can locate your purchase quickly.

Step 3: Tell us the reason for your request
Let us know if your request is related to a return, warranty issue, shipping concern, or guarantee claim.

Step 4: Confirm the product condition
Please tell us whether the product is opened or unopened.

Step 5: Attach clear photos or videos
Include clear photos showing the product condition.
If the product is damaged or defective, please include photos or a short video showing the issue.

Step 6: Wait for approval and next steps
Our support team will review your request and provide the next steps.

Important: Please do not send any product back without approval. Returns sent without approval may be delayed, refused, or deemed ineligible for a refund.

FAQs

Can I return my CAPNOS order?

Yes, if your order is unopened, unused, fully sealed, and in its original packaging, it may be eligible for return within 30 days of delivery.

If you are a first-time CAPNOS customer and tried one eligible device, your order may qualify under our 30-Day Money Back Guarantee.

Can I return opened items?

Opened items are generally not eligible for standard returns for health, hygiene, and safety reasons.

The only exceptions are approved claims under the 30-Day Money Back Guarantee, 1-Year Limited Warranty, or a verified CAPNOS fulfillment error.

Can I return flavor packs, flavor vials, or Cap Packs?

Unopened flavor packs, flavor vials, and Cap Packs may be eligible for return if they are unused, fully sealed, and part of an approved return.

Opened flavor packs, flavor vials, Cap Packs, and other oral-use consumables are not refundable for health, hygiene, and safety reasons.

Can I return one item from a bundle?

In most cases, no. Bundles are sold as discounted sets and must generally be returned as a complete set.

Bundles are not intended to be used as multi-device trial kits. Customers may not try multiple bundled devices and return only the device they prefer less.

Does a replacement restart my 30-day guarantee?

No. Replacement devices, replacement parts, reshipments, and goodwill replacements do not restart, renew, extend, or create a new 30-Day Money Back Guarantee.

What if my product is defective?

CAPNOS devices include a 1-Year Limited Warranty for qualifying defects in materials and workmanship.

Please contact hello@mycapnos.com with your order number, photos, and a short video showing the issue if possible.

All CAPNOS Products