Return & Exchange Policy

Our Commitment

CAPNOS devices are designed to support behavioral and sensory cravings through air resistance, providing a hand-to-mouth ritual, and a satisfying draw using only air. CAPNOS does not contain nicotine, produce vapor, use batteries, or create smoke.

Because CAPNOS is not a vape, the Zeroing experience may not fully replicate the feeling of vaping with nicotine. To experience a similar sensation, learning the proper draw technique can help find the setup that works best for you.

To support customers while keeping our policy fair, CAPNOS offers a limited 30-Day Exchange on eligible first-time device purchases, along with refund and return options for unopened products and warranty support for qualifying product issues.

Returning Unopened Items

CAPNOS accepts returns on products that are unopened, unused, fully sealed, and in their original packaging within 30 days of purchase.

This may include unopened devices, starter packs, accessories, flavor packs, flavor vials, Cap Packs, and other unopened products purchased directly from CAPNOS.

To qualify for a standard return, all original packaging, seals, and safety stickers must remain intact. Products that have been opened, used, or removed from their original sealed packaging are not eligible for a standard return.

If your order includes Flavor packs, Cap Packs, or other consumable components, those items may be included in the return as long as they are unopened, unused, and sealed.

Because CAPNOS products are oral-use wellness products, opened consumables cannot be returned or refunded for health, hygiene, and safety reasons.

• Return requests for unopened items must be submitted within 30 days of delivery.
• Approved returns must be shipped back within 10 days of receiving return instructions or a shipping label.
• Original shipping fees are non-refundable unless the return is due to a verified CAPNOS fulfillment error or otherwise required by law.
• For approved unopened returns within the United States, CAPNOS may provide a return shipping label.
• For international orders, return shipping costs, customs fees, duties, taxes, brokerage fees, and related carrier charges are the customer’s responsibility unless the return is due to a verified CAPNOS fulfillment error.

To start a return, please contact support@mycapnos.com with your order number, reason for return, and clear photos showing that the item is still sealed.

How to Start an Exchange Claim

To request an exchange, please email support@mycapnos.com within 30 days of the date your package is marked as delivered by the shipping carrier.

Please include:

1. Your order number
2. The product you tried
3. A short description of your experience
4. Whether you would like an exchange with another product or store credit

Before approving a return, our support team may provide setup tips or troubleshooting steps. Since CAPNOS uses air resistance and feels different from vaping, small adjustments to draw technique, airflow, flavor setup, cap placement, or device setup can make a meaningful difference.

Once your return is approved, we will send return instructions.

Customers are responsible for return shipping costs unless otherwise stated by CAPNOS.

We recommend using a trackable shipping method. CAPNOS is not responsible for return shipments that are lost, delayed, damaged, or sent to the wrong address.

Store credit and exchanges are processed after the returned product is received and inspected.

Original shipping fees are non-refundable.

Bundle, Kit, and Promotional Set Returns

If any item in a bundle has been opened or used, CAPNOS may not accept a return of individual items from that bundle.

Partial bundle returns are reviewed case by case and are not exchanged.

If CAPNOS approves a partial bundle return, the refund may be prorated based on the discounted bundle price, the items kept, the items returned, the condition of the returned products, and any opened consumables or accessories.

Refunds for bundle purchases are based on the actual discounted amount paid, not the full retail price of individual items.

Promotional and Final Sale Items

Certain promotional, clearance, final sale, limited-time, or heavily discounted items are non-returnable.

If a promotional item is not eligible for return or refund, CAPNOS will disclose applicable restrictions when possible in the promotion details, product page, support article, or checkout experience.

Replacement Orders and Reshipments

Replacement devices, replacement parts, reshipments, and goodwill replacements are provided to resolve an issue with an original order.

Receiving a replacement, replacement part, reshipment, or goodwill replacement does not restart, renew, extend, or create a new return, exchange, or refund eligibility.

Replacement products are not eligible for a separate return or exchange unless the replaced product is damaged or defective.

If a replacement is issued for a warranty claim, shipping issue, fulfillment issue, or goodwill resolution, that replacement is considered the resolution of the original claim unless CAPNOS determines that additional action is appropriate.

Additional replacements are reviewed on a case-by-case basis and are not exchanged.

1-Year Limited Warranty

CAPNOS devices include a 1-Year Limited Warranty covering qualifying defects in materials and workmanship.

The warranty begins on the original date of purchase.

This warranty applies only to the original purchaser and only to products purchased directly from mycapnos.com or an authorized CAPNOS retailer. Proof of purchase is required.

What the Warranty May Cover

• Manufacturing defects
• Products that arrive damaged
• Device failure caused by normal intended use
• Functional issues confirmed by CAPNOS

What the Warranty Does Not Cover

• Normal wear and tear
• Accidental damage
• Drops or impact damage
• Water damage
• Misuse
• Improper cleaning or storage
• Unauthorized modifications
• Unauthorized repairs
• Lost or stolen products
• Cosmetic wear
• Flavor preference
• Draw preference
• Sound preference
• Customer expectation issues
• Consumables
• Accessories
• Products purchased from unauthorized sellers

CAPNOS may request photos, videos, troubleshooting, return of the product, or additional information before approving a warranty claim.

If CAPNOS confirms that a product is defective, we will provide a replacement part, replacement device, store credit, refund, or another appropriate resolution depending on the situation.

In most cases, CAPNOS will attempt to resolve a confirmed defect through a replacement part or replacement device before issuing a refund.

Damaged or Defective Items on Arrival

If your product arrives damaged, defective, or with an issue from transit, please contact support@mycapnos.com within 14 days of delivery.

Please include:

1. Your order number
2. A detailed description of the issue
3. Clear, well-lit photos of the damaged or defective product
4. Photos of the packaging, if applicable
5. A short video showing the issue, if possible

Customers should keep the product, accessories, and packaging until the claim is resolved. CAPNOS may request these items for troubleshooting, review, or return.

Claims reported after 14 days may still be reviewed, but eligibility for replacement or refund may be limited.

Shipping Issues, Lost Packages, and Delivery Problems

Customers are responsible for providing a complete and accurate shipping address at checkout.

CAPNOS is not responsible for delays or losses caused by incorrect addresses, incomplete addresses, refused deliveries, unclaimed packages, customs issues, local carrier delays, or events outside our control.

If a shipment is confirmed lost in transit, CAPNOS may offer a reshipment, refund, store credit, or another resolution depending on the situation.

If tracking shows that a package was delivered, CAPNOS will review the claim case by case. A replacement or refund is not exchanged and may require address confirmation, carrier review, or additional delivery information.

If a replacement or reshipment is also reported missing, CAPNOS may require additional delivery confirmation, an alternate shipping address, signature confirmation, or may choose a different resolution.

International Orders, Customs, and Duties

International customers are responsible for complying with local import rules and paying any customs fees, duties, taxes, brokerage fees, or local carrier charges.

CAPNOS does not control customs agencies, import inspections, local delivery partners, or duties charged by local authorities.

Customs delays, unpaid duties, refused deliveries, abandoned packages, or failure to collect a package from the local carrier do not automatically qualify for a refund.

If an international package is returned to CAPNOS, any approved refund may be reduced by original shipping costs, return shipping costs, customs charges, carrier fees, and other non-refundable costs incurred by CAPNOS.

CAPNOS may provide order invoices or product information upon request to assist with customs clearance.

Purchases From Retail Stores, Amazon, or Third-Party Sellers

If you purchased a CAPNOS product from a retail store, Walmart, TikTok shop, marketplace, or another third-party seller, please request your return or refund through the original place of purchase.

CAPNOS may not be able to process returns or refunds for products purchased outside mycapnos.com.

Warranty support may require proof of purchase from an authorized CAPNOS retailer.

Products purchased from unauthorized sellers may not be eligible for return, refund, warranty coverage, or replacement.

Refunds

Approved refunds are issued to the original payment method whenever possible.

If the original payment method is no longer available, CAPNOS will issue store credit instead.

Refunds are based on the amount actually paid after discounts, promotions, gift cards, store credits, or bundle pricing.

CAPNOS does not refund more than the amount paid for the approved returned item.

Original shipping fees are non-refundable unless otherwise required by law or approved by CAPNOS.

Store credit, gift cards, promotional credits, and discount values are not redeemable for cash.

Refunds may take several business days to appear depending on the customer’s bank, card provider, or payment processor.

Keeping This Policy Fair

To keep this policy fair for all customers, CAPNOS reserves the right to review and limit return, refund, warranty, replacement, reshipment, or exchange requests that fall outside the intended use of this policy.

This may include repeated claims, multiple claims from the same customer or household, incomplete returns, missing order information, inconsistent claim details, products returned in poor condition, or requests outside the eligible policy window.

CAPNOS reviews each case carefully and reserves the right to determine the appropriate resolution.

Health and Safety Note

If using CAPNOS causes discomfort, irritation, or any negative reaction, stop use immediately and consult a healthcare professional.

CAPNOS is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

How to Start a Return, Warranty, or Exchange Claim